Refund policy

Return & Refund Policy – ROOH Beauty

 

At ROOH Beauty, customer satisfaction is our priority. We aim to provide quality beauty and skincare products. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return under the following conditions:

  • The product received is damaged or defective.

  • The wrong product has been delivered.

  • The product received is different from the order.

  • The product packaging is damaged or the item is defective upon delivery.

To be eligible for a return, customers must contact us within 48 hours of receiving their order.

2. Non-Returnable Products

For hygiene and safety reasons, the following products cannot be returned:

  • Opened or used skincare products.

  • Creams, face washes, serums and sunscreens that have been opened.

  • Products damaged due to customer misuse.

  • Products returned without their original packaging.

  • Products reported after the 48-hour return period, except where required by applicable law.

3. Refund Policy

Refunds may be approved in the following situations:

  • You received a damaged product.

  • You received an incorrect item.

  • Your order qualifies for a return under our policy.

Once your return request is approved and the returned product is inspected, we will notify you about the refund decision.

Approved refunds will be processed through an agreed payment method. Processing time may vary depending on the payment provider.

4. Exchange Policy

If you receive a damaged, defective or incorrect product, you may request an exchange.

The replacement will depend on product availability. If the same product is unavailable, an alternative solution or refund may be offered.

5. Order Cancellation

Customers may request order cancellation before the order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible.

6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  1. Take clear photographs or a video of the received product.

  2. Keep the original packaging.

  3. Contact our customer support within 48 hours.

  4. Provide your order number and details of the issue.

Our team will review your request and guide you through the next steps.

7. Return Shipping Charges

If the return is due to our mistake, such as a damaged or incorrect product, ROOH Beauty will arrange an appropriate return solution.

For other approved returns, shipping charges may be the customer's responsibility, where permitted by applicable law.

8. Contact Us

For questions about returns, refunds or exchanges, please contact us:

Store Name: ROOH Beauty

Email: chtano72@gmail.com

Phone / WhatsApp: +92 311 7936397

Business Location: Pakistan

Our customer support team will assist you with your return and refund requests.

9. Policy Updates

ROOH Beauty reserves the right to update or modify this policy when necessary. Any changes will be published on this page.

Thank you for shopping with ROOH Beauty!

Your Beauty, Our Priority. 💗