Shipping Policy – ROOH Beauty

Welcome to ROOH Beauty! We are committed to delivering your favorite beauty and skincare products safely and conveniently. This Shipping Policy explains how we process, ship and deliver your orders.

1. Shipping Locations

ROOH Beauty aims to provide delivery services across Pakistan, subject to courier availability.

We deliver to major cities and other serviceable areas across the country.

2. Order Processing Time

• Orders are generally processed within 1–2 business days.

• Orders placed on weekends or public holidays may be processed on the next business day.

• During sales, promotions or busy periods, processing may take additional time.

• Customers may receive an order confirmation through their provided contact details.

3. Delivery Time

Estimated delivery times are:

• Major Cities: 2–5 business days.

• Other Cities and Areas: 4–7 business days.

Delivery times are estimates and may vary depending on location, courier availability, weather conditions and other unexpected circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Any free shipping offers will be clearly mentioned on our website or promotional campaigns.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations.

If COD is available, customers can pay the order amount directly to the courier at the time of delivery.

Customers are requested to provide an active phone number and accurate delivery address.

6. Order Tracking

Once your order has been dispatched, tracking information may be shared through SMS, WhatsApp or email, depending on availability.

Customers can contact our support team for assistance with delivery updates.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate shipping details.

ROOH Beauty will not be responsible for delivery delays caused by incorrect or incomplete addresses or phone numbers provided by customers.

8. Delayed or Lost Shipments

Although we work with delivery partners to ensure timely delivery, unexpected delays may occur.

If your order is delayed or appears to be lost, please contact our customer support team so we can assist you.

9. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please provide your order number and clear photographs or videos of the issue.

Our team will review your request according to our Return and Refund Policy.

10. Contact Information

For shipping questions, delivery updates or order assistance, contact us:

Store Name: ROOH Beauty

Email: chtano72@gmail.com

Phone / WhatsApp: +92 311 7936397

Business Location: Pakistan

Thank you for shopping with ROOH Beauty!

ROOH Beauty – Your Beauty, Delivered With Care.